FAQ
How can I contact you?
The quickest way to reach us is by email at info@donnaparker-boston.com. We'll get back to you as soon as we can. We don't offer customer support through Instagram or Facebook. To help us respond faster, please send just one email per question. Thank you!
What payment methods do you accept?
At checkout you can pay with:
- Credit card: VISA, MasterCard, American Express, Apple Pay, Google Pay and Shop Pay. Your card is charged once your order is finalized.
- PayPal
How long will it take to receive my order?
Most orders arrive within 5 to 10 business days. See our Shipping Policy for more details.
When will my order ship?
We usually ship orders within 1 to 3 business days of purchase. This can vary depending on product availability. We don't ship on weekends or public holidays. See our Shipping Policy for more information.
Where can I find my order details?
After you place your order, we'll send a confirmation email to the address you entered at checkout. Can't find it? Check your spam folder and add info@donnaparker-boston.com to your safe senders list. You can also follow your order on our "Track Your Order" page.
Can I change my delivery address?
Yes, as long as your order hasn't been processed yet. Once it has been processed, the address can no longer be changed. Please double check your address at checkout, as we can't take responsibility for packages sent to an incorrect address.
What if my package gets lost?
This rarely happens, but if your package doesn't arrive, please contact the carrier directly. Donna & Parker is not responsible for lost packages or return shipping costs. We recommend keeping your proof of postage, since we can't be held liable for lost or misdelivered parcels.
Are delivery costs refunded when I return an item?
No. Shipping fees, duties and taxes are non-refundable. You can read more in our Shipping Policy.
Not sure about your size?
We want you to get the right fit. Check our size guide for general sizing information. Have a question about a specific item? Email our customer service team and we'll be happy to help.
Why was my order canceled?
We're sorry your order was canceled. Please contact our customer service team and we'll do our best to sort it out for you.
Can I cancel my order if I change my mind?
Our system is fully automated, so orders are processed right after they're placed. This means we can't stop an order once 24 hours have passed since you ordered.
What if I ordered the wrong item or size?
Changes are no longer possible once your order has shipped. Contact customer service as soon as possible and we'll check whether we can still adjust it before dispatch.
How do I check my order status?
Once your package has been processed, we'll email you a tracking number. You can track your order on our "Track Your Order" page using your tracking number, order number, email address or phone number.
How do I return an item?
We're sorry it didn't work out! You'll find everything about returns and exchanges on our Return Policy page.